Sonetics - Product Repair Request

How To Get Your Repair Number & Return Product(s)

Please complete & submit the Repair Order Request Form on this page, and the Service Department will reach out to you with a Repair Number and return instructions.

Please note that an authorized method of payment will be required prior to the repair number being issued.

Technical Support

Monday – Friday 6:30 a.m. to 5:00 p.m. PST
service@sonetics.com
800-833-4558

What model headset do I have?

A sticker on the inside of the right ear dome displays your headset’s model and serial number. To see it, remove the ear seal and inner foam cover from the right ear dome (the one without the microphone boom).

apx377-product-label-noCable-960x960-trans-480x480

Visit these pages for additional support:

How To Video Support
Product Document Library
Frequently Asked Questions
Firmware Download

Repair Order Request Form

Non-Repairable Product

Non-repairable products include products with water damage due to incorrect use or storage, intentional damage, damage due to improper use, products exposed to hazardous materials and/or substances, unauthorized repairs or modifications, or any product damage that would be considered beyond-repair.

Non-repairable products also include accessories, consumables, legacy and obsolete products, as well as unavailable parts.

If a product is non-repairable, please contact your sales representative to acquire a replacement. Any non-repairable product shipped to us will be returned to the sender, or we can dispose of it at our service center on your behalf.

Repair Pricing

Flat-Rate Repair Pricing Per Item

Analog / Panel Intercom – $135
Passive Wired Headset – $145
Active Wired Headset – $185
Wireless Headset – $225
Wireless Connect – $200
Wireless Base Station – $215
Digital Intercom – $240
Wireless ComHub – $325
Portable Charging Case – $315
Testing Fee – $75 (If no problems are found)

Expedited Options and Prices (per item)

Rush Repair – $75
Repair completed in two days upon receipt (6 items max)

2-Day Return Shipping
$100 / Charging Case
$45 / Other Item

Next-Day Return Shipping
$150 / Charging Case
$70 / Other Item

Post Repair Information

Repaired wireless equipment will be updated to the latest applicable firmware revision.

You may need to reconnect, pair, or adjust the settings of your product(s) to your desired settings after receiving your repaired product(s).

Repair And Product Warranty

All Flat-Rate, non-warranty, repairs come with a 90-day warranty on the repaired part(s) only. If the repaired part(s) fail within 90 days of the repair, we will repair or replace the repaired part(s). If the repaired part(s) fail after 90 days, a new non-warranty repair will need to be requested.
At our discretion, we may exchange your product with a factory-refurbished or new product.
Please review your product’s warranty coverage details here.

Return & Repair Order Conditions

Products sent without a visible RMA number on the packaging or sent via COD will be refused.
If you are sending an intercom for service, in addition to enclosing a note describing the problem, please provide the following additional information: the type of aircraft, model of headsets used with the intercom, and the number of hours the intercom has been in use.
Consumables, like removable head pads/straps, ear seals, and batteries, are not covered by your warranty and will not be replaced under warranty. Some consumables can be installed by you and are available as “accessories.” Shop accessories on our website, or contact us for details.
Custom and special products have a 90-day warranty.
Additional policies for Pre-Paid, Flat-Rate, Out-of-Warranty Returns:
- Sonetics will not repair the following issues and will only offer replacement pricing for the following: units requiring replacement of domes, water damage, damage from unauthorized repairs or modifications, or units damaged beyond repair.
- FedEx return shipping is included within the United States.
- Returns/repairs are considered abandoned if we don’t hear back from you within 30 days after our last attempt to contact you.
- All out-of-warranty repairs will have a 90-day warranty on the repaired part(s) only.

* NOTE: An authorized payment method on file is required prior to issuing the Repair Number, and will be collected via a secure payment link. Product(s) we receive without payment method or Repair Number will be held, un-repaired, until payment is received. If no payment is received, your products will be shipped back to you, unrepaired.

States currently required to collect and remit sales/use tax: CA, CO, GA, IA, IL, KY, MA, MI, MO, MN, NC, NE, OH, SD, TN, TX, UT, WA, WI.

Sales tax is charged in any state where we maintain an office. Sales tax is charged on total merchandise and repairs, and applicable shipping costs.

Request Product Repair

Get your equipment back up and running as quickly as possible.