REPAIRS
PRICING, POLICIES, AND TERMS & CONDITIONS
HOW TO GET YOUR REPAIR NUMBER & Return Product(s)
Please complete & submit the Repair Order Request Form on this page, and the Service Department will reach out to you with a Repair Number and return instructions.
Please note that an authorized method of payment will be required prior to the repair number being issued.
TECHNICAL SUPPORT
Monday – Friday 6:30 a.m. to 5:00 p.m. PST
service@sonetics.com | 800-833-4558
Visit the support page to access how-to videos and technical resources. Or contact us directly to troubleshoot with a product expert.
REPAIR ORDER REQUEST FORM
NON-REPAIRABLE PRODUCT
Non-repairable products include products with water damage due to incorrect use or storage, intentional damage, damage due to improper use, products exposed to hazardous materials and/or substances, unauthorized repairs or modifications, or any product damage that would be considered beyond-repair.
Non-repairable products also include accessories, consumables, legacy and obsolete products, as well as unavailable parts. For available resources on legacy products, please see the legacy product section on the support page.
If a product is non-repairable, please contact your sales representative to acquire a replacement. Any non-repairable product shipped to us will be returned to the sender, or we can dispose of it at our service center on your behalf.
REPAIR PRICING AND PROCEDURES
Flat-Rate Repair Pricing Per Item
Analog / Panel Intercom – $135
Passive Wired Headset – $145
Active Wired Headset – $185
Wireless Headset – $225
Wireless Connect – $200
Wireless Base Station – $215
Digital Intercom – $240
Wireless ComHub – $325
Portable Charging Case – $315
Testing Fee – $75 (If no problems are found)
Expedited Options and Prices (per item)
Rush Repair – $75
Repair completed in two days upon receipt (6 items max)
2-Day Return Shipping
$100 / Charging Case
$45 / Other Item
Next-Day Return Shipping
$150 / Charging Case
$70 / Other Item
POST-REPAIR INFORMATION
You may need to re-connect, pair, or adjust settings of your product(s) to your desired settings after receiving your repaired product(s)
REPAIR AND PRODUCT WARRANTY
- All Flat-Rate, non-warranty, repairs come with a 90-day warranty on the repaired part(s) only. If repaired part(s) fail within 90 days of the repair, we will repair or replace the repaired part(s). If repaired part(s) fail after 90 days, a new non-warranty repair will need to be requested.
- At our discretion, we may exchange your product with a factory refurbished or new product.
- Please review your product’s warranty coverage details here.
* NOTE: An authorized payment method on file is required prior to issuing the Repair Number, and will be collected via a secure payment link. Product(s) we receive without payment method or Repair Number will be held, un-repaired, until payment is received. If no payment is received, your products will be shipped back to you, unrepaired.
States currently required to collect and remit sales/use tax: CA, CO, GA, IA, IL, KY, MA, MI, MO, MN, NC, NE, OH, SD, TN, TX, UT, WA, WI.
Sales tax is charged in any state where we maintain an office. Sales tax is charged on total merchandise and repairs, and applicable shipping costs.