REPAIRS AND RETURNS

Follow these steps to begin the repair or return process for your Sonetics product:

1. CALL to request your RMA number: 800-833-4558, 6:30 am – 5:00 pm Pacific time, Monday-Friday.
2. DOWNLOAD, complete and print the Sonetics RMA Request form.
3. PACK the completed form in the box with your product for return.
4. SHIP your product and RMA form to:

   Sonetics
   Service Department
   17600 SW 65th Ave
   Lake Oswego, OR 97035 USA

• Products sent via COD will be refused.
• We suggest prepayment to expedite turnaround time. We accept all major credit cards and PayPal. No checks please.
• At our discretion we may exchange your product with a factory refurbished or new product.
• Consumables (e.g., removable head pads/straps, ear seals, and batteries), are not covered under warranty and will not be replaced under warranty.
• Custom and special products carry a 90-day warranty.

• For the issues listed below, Sonetics will not repair and will only offer replacement pricing:
  • Units requiring replacement of domes
  • Water damage
  • Damage from unauthorized repair or modifications
  • Units damaged beyond repair
• UPS Ground return shipping included within the United States.
• Returns/repairs are considered abandoned if we don’t hear back from you within 30 days after our last attempt to contact you.
• All out-of-warranty repairs will have a 90-day warranty on the repaired part(s) only.
• Prepayment is required for us to process all non-warranty flat rate repairs. Please call us with valid credit card information or include a purchase order number with your equipment.
• A minimum charge of $75 applies for inspection and testing if no other problems are found.