REPAIRS
HOW TO GET YOUR REPAIR NUMBER
NOTE: An authorized payment method on file is required prior to issuing the Repair Number, and will be collected via secure payment link. Product(s) we receive without payment method or Repair Number will be held, un-repaired, until payment is received. If no payment is received, your products will be shipped back to you, unrepaired.
- Contact the Service Department to provide an authorized payment method.
Toll Free: (800) 833-4558 | service@sonetics.com
We accept all major credit cards. Please email the Service Department to pay by check or to request Net Billing Terms for PO/Invoicing.
- States currently required to collect and remit sales/use tax: CA, CO, GA, IL, KY, MA, MN, OH, TX, WA, and WI. Sales tax is charged in any state where we maintain an office. Sales tax is charged on total merchandise and repairs, and applicable shipping costs.
- Once we have your billing method on file, you will receive your Repair Number. Retain this number for any future inquiries regarding your repair.
- Complete the Repair Form and email it to the Service Department.
- Ship your product(s) and Repair Form to the authorized service center:
SERVICE DEPARTMENT, 17600 SW 65TH AVE, LAKE OSWEGO, OR 97035 USA
NON-REPAIRABLE PRODUCT
Examples of non-repairable product include accessories, consumables, legacy, obsolete, damaged-beyond-repair, and unavailable parts conditions. For available resources on legacy products, please see the legacy product section on the support page.
Examples of conditions that constitute non-repairable product:
Water damage, exposure to destructive or hazardous actions, materials, and/or substances, unauthorized repairs or modifications, product damages that exceed reasonable repair, and extensive repairs that effectively create a replacement product.
If product relates to any of the above categories, please contact your sales representative to acquire a replacement
Any non-repairable product shipped to us will be shipped back to the sender, or can be properly disposed of at the service center on your behalf.
REPAIR PRICING AND PROCEDURES
Analog / Panel Intercom
$100
Passive Wired Headset
$125
Active Wired Headset
$145
Wireless Headset
$175
Wireless Connect
$175
Wireless Base Station
$175
Digital Intercom
$200
Wireless ComHub
$275
Portable Charging Case
$275
Testing Fee
(If no problems found)$75
Rush Repair
(6 items max)
+$75
2-Day Return Shipping
$100 / charging case
$45 / other item
Next-day Return Shipping
$150 / charging case
$70 / other item
TECHNICAL SUPPORT
800-833-4558
POST-REPAIR INFORMATION
You may need to re-connect, pair, or adjust settings of your product(s) to your desired settings after receiving your repaired product(s)
REPAIR AND PRODUCT WARRANTY
- All Flat-Rate, non-warranty, repairs come with a 90-day warranty on the repaired part(s) only. If repaired part(s) fail within 90 days of the repair, we will repair or replace the repaired part(s). If repaired part(s) fail after 90 days, a new non-warranty repair will need to be requested.
- At our discretion, we may exchange your product with a factory refurbished or new product.
- Please review your product’s warranty coverage details here.