CUSTOMER SUPPORT
Responsibility for ACCESS+ customer support is divided between FICO and Sonetics.
First Level Support
When there is a question or problem, the initial contact should be FICO. Their customer support contact information is provided in the left sidebar.
Their first level customer support will provide expertise in the use of their products and the day-to-day use of ACCESS+ with the RMS system.
Typically they will collect the pertinent data and then contact Sonetics to see if between them they can provide a solution for the customer.
Second Level Support
FICO customer support team will determine when to direct a customer to Sonetic's second level technical support whose contact information is in the right sidebar.
ACCESS+ Manuals
The purpose of each ACCESS+ manual is discussed on the About ACCESS+ page. PDF files for each of the three ACCESS+ manuals can be downloaded from the Downloads page.
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